Bidgely

Webinar

The Future of Utility CX is Personalized, Predictive, and Always On


TEP is transforming Customer Experience (CX) into CX-Plus, a new era of dynamic, data-driven engagement where every interaction is personalized, timely, and interconnected.

Join Lori Boyer from Tucson Electric Power (TEP) as she shares how her team is redefining customer experience and delivering outstanding results:

  • Smarter, next-gen home energy reports that have delivered 100% forecast savings in 2023 and 2024 while earning 85% like rates.

  • Better digital engagement including a new visually impactful budget tool lets customers set spending goals and receive email alerts at 50%, 75%, and 100% of consumption—helping them change behaviors, reduce usage, or detect appliance issues to avoid bill shock.

  • Empowered call center agents: TEP agents are now equipped with the same appliance-level insights available to customers, enabling faster and more effective issue resolution.

Join us to learn how pairing AI-powered insights with personalized customer support, can transform static communication into a living, adaptive dialogue—empowering customers to act, agents to advise, and utilities to build deeper energy engagement.

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Webinar

How Dominion Energy SC Pinpoints High-Impact Homes for Energy Checkups

Abstract

Dominion Energy South Carolina (DESC) transformed its Home Energy Checkup program from broad-stroke targeting to a precision strategy. Using the Analytics Workbench (AWB), DESC moved beyond basic usage and square footage to analyze disaggregated, end-use data. By layering filters for inefficient electric heat, high “always on” usage, and lighting consumption, they isolated a prime customer segment. This new group boasts an average annual consumption of 25.8 MWh, a dramatic increase from the 15.8 MWh average on previous lists. This session details how this targeted approach aligns specific customer needs with program offerings like smart power strips and LED lighting.

Key Takeaways

  • Target End-Uses, Not Just Usage: Learn to analyze disaggregated data to identify specific opportunities, such as focusing on inefficient electric heat to address winter peak load.
  • Build a Precision Funnel: Discover how to layer multiple data filters—including appliance data, home characteristics, and past program participation—to dramatically increase the average energy consumption of your target pool.
  • Align Solutions with Data: See how to match specific customer consumption profiles with targeted measures, such as offering smart power strips to high “always on” users and direct LED installations for those with high lighting use.

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WATCH ON DEMAND

Smarter Grids, Stronger Connections:

Using Behind the Meter Intelligence to Drive Efficiency and Engagement

 

ON DEMAND

Turning behind-the-meter intelligence into efficiency and resilience for a remote community.


When utilities can see what’s happening behind the meter, they can act faster, plan smarter, and engage customers as true partners.

In this webinar, ATCO and Bidgely reveal how appliance-level analytics deliver unprecedented visibility across distribution networks — enabling proactive maintenance, targeted engagement, and more resilient operations. From improving outage prevention to reducing diesel dependence in remote communities like Fort Chipewyan, this discussion shows how data is reshaping what’s possible for the modern grid.

Key Moments
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WEBINAR | From High Bill Calls to High-Value Conversations

WEBINAR | October 14, 2025 | 11AM CT

From High Bill Calls to High-Value Conversations:

How Utilities Elevate Member Experience with Analytics

October 14, 2025 | 11AM CT
 

Utilities face constant pressure to balance affordability, reliability, and member satisfaction—especially as customers demand clearer answers to the perennial “why is my bill so high?” question. Traditional tools fall short of delivering the detailed, actionable insights that utilities need to both resolve member concerns and guide them toward meaningful energy conservation.

In this webinar, Middle Tennessee Electric and Central Electric Cooperative share how they’ve used Bidgely—through their partnership with NISC—to transform everyday member interactions into opportunities for trust, engagement, and efficiency. Join us for a candid, conversational discussion about the real-world challenges utilities face and the results they’ve achieved with advanced analytics.

Key Topics:
  • How utilities are reshaping high-bill conversations into personalized, constructive engagements
  • Why affordability and cost-effectiveness matter most for mid-market utilities
  • Lessons learned from deploying appliance-level insights at scale
  • How analytics workbench opens new possibilities for targeted programs, EV load management, and demand shifting
  • The role of partnerships like NISC in supporting utilities with innovative solutions
Speakers:
  • Glenn Hollandsworth, Member Programs & Revenue Manager, Middle Tennessee Electric
  • Ryan Davies, VP of Customer & Energy Services, Central Electric Cooperative
  • Moderator: Nathan Roberson, Bidgely

This interactive, podcast-style session will highlight real utility voices and experiences—equipping IOUs and cooperatives alike with practical takeaways for improving member satisfaction and operational efficiency.

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WEBINAR | October 7th, 12:00 PM ET

Smarter Grids, Stronger Connections:

Using Behind the Meter Intelligence to Drive Efficiency and Engagement

Join ATCO and Bidgely as we explore the next evolution of AMI: leveraging advanced analytics and behind-the-meter intelligence to drive operational efficiency and elevate customer engagement.

Discover how granular insights from disaggregation unlock grid visibility, optimize demand response, and personalize programs at scale.

The session will spotlight a powerful real-world example: how Fort Chipewyan – a remote Indigenous community – has used these capabilities to integrate renewables and manage resources more effectively. This case study illustrates the tangible value of AMI analytics and offers practical lessons for utilities everywhere navigating the clean energy transition.
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WEBINAR | Sept, 2025

Unlocking AI’s Full Value for Indian DISCOMs:

From Revenue Recovery to Customer Trust

As India’s DISCOMs accelerate smart meter deployment under the Revamped Distribution Sector Scheme (RDSS), the challenge has shifted from data collection to data-driven decision-making.

Reducing Aggregate Technical & Commercial (AT&C) losses remains a top priority—but the same AI-powered analytics used for theft detection can also drive revenue growth, operational efficiency, and stronger customer trust.

This session will demonstrate how AI is becoming the foundation for the modern Indian DISCOM. Topics include:
  • What is AI? Demystify the fundamentals and its relevance for utilities today.
  • Applying AI in Utilities: Discover how Bidgely’s UtilityAI™ transforms raw meter data into appliance-level intelligence—detecting theft, EV charging, rooftop solar usage, and more.
  • Enterprise-Wide Outcomes: Learn how AI drives impact in:
    • Customer Engagement – smart bill explainers, proactive alerts, TOU readiness
    • Grid Management – predictive load forecasting, EV/solar integration
    • Business Operations – RDSS target acceleration, loss reduction, revenue recovery
  • Live Demo: See how Indian DISCOMs are already applying AI to real-world challenges using the UtilityAI portal.
Join us on 25 Sept for an interactive session and live demo designed to help you maximise the value of your smart meter investments while building a resilient, financially sustainable, and customer-centric grid.
Speakers:
  • Ted Aveg Suruchi
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WEBINAR | 11 Sept, 2025 | 3PM CET

From Commodity to Customer Value:

Overcoming Retail Churn and Margin Erosion in the EU Energy Market

Increased market volatility, tighter margins, increasing demand, and growing regulatory pressures are making it difficult for European energy retailers to stay competitive and resilient. Competing on price alone is no longer viable — customers expect personalised support, smarter tariffs, and seamless service experiences.

Join us for a live discussion on September 11 to learn how EU energy retailers can harness granular behind-the-meter data and AI to create truly individualised customer journeys that increase enrollment in energy programs, reduce churn and unlock new revenue streams.

You'll learn how to:
  • Boost tariff participation through TOU journeys
    See how whole-home and EV-TOU journeys drive enrollment and encourage load shifting — ensuring customers get the most value from innovative tariffs while lowering system costs.
  • Equip call centres with high bill analysis
    Learn how appliance-level insights empower CSRs to quickly explain bill changes, resolve disputes, and recommend personalised actions — reducing call times and increasing customer confidence.
  • Harness GenAI for customer engagement
    Explore how GenAI assistants make energy insights instantly accessible to both customers and CSRs, improving self-service, reducing service costs, and elevating the overall customer experience.
  • Deliver personalisation at scale with true disaggregation
    Understand how Bidgely’s patented technology segments customers by behaviours such as EV ownership or solar adoption — creating journeys that reduce churn and build long-term loyalty.
  • Future-proof your AMI investments
    See how utilities can capture more value from existing AMI data, by using AI-driven insights to personalise engagement, strengthen trust, and innovate faster.
Join us to learn how European energy retailers are turning today’s interconnected challenges—market volatility, climate-driven demand spikes, and regulatory pressure—into opportunities for resilience, customer trust, and revenue growth with Bidgely’s innovative UtilityAI™ solutions.
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WATCH ON DEMAND

Keeping the Lights On:

A Demand Response Roadmap for 2026 and Beyond

 

 

ON DEMAND

Plan faster. Reduce risk. Build resilience.

Listen as Maddie Emerson of TRC Companies chats with Bidgely’s Maria Kretzing about how appliance-level insight and smarter targeting keep programs effective across consecutive high-demand days.

Key Moments
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Thursday Aug 21, 2025. 11 AM PDT - 2 PM EST

Keeping the Lights On:

A Demand Response Roadmap for 2026 and Beyond

 

Thursday Aug 21 | 11AM PDT 2PM EST

Learn how to unify DER, EV, and appliance-level load data to plan faster, reduce risk, and drive resilience.


Extreme weather events are increasing in frequency and intensity, creating unprecedented spikes in demand—especially in the height of summer and winter months. Combined with growing demand from data centers and commercial enterprise, a surge in electric vehicles (EVs), and aging grid infrastructure, utilities face a landscape defined by volatility, complexity, and urgent pressure to keep the lights on. Effective Integrated Resource Planning (IRP) and grid management are no longer optional, they are mission-critical.

Join us on August 21 to discover how industry innovators are moving beyond the limitations of traditional plan and point forecasts. You’ll learn how to turn smart meter data into actionable intelligence with appliance-level load disaggregation, forecast and prepare for extreme weather peaks, and unlock the power of non-wires alternatives (NWA) to strategically address localized grid constraints and defer costly upgrades.

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WEBINAR | ON-DEMAND

The Last Mile:

How PNM is Leveraging AMI Data for
Device-Level Insight and Optimized TOU Rates

 

Ensure your TOU rates deliver real value and results.


As utilities adapt to an evolving grid, New Mexico’s largest electricity provider Public Service Company of New Mexico (PNM) and others are turning to Time of Day (TOD)/Time of Use (TOU) rates and AI-powered analytics that enhance both customer engagement and grid flexibility.

Wath this discussion on best practices and real-world lessons learned from PNM’s TOD journey. Key topics include:

  • Approaches for leveraging behind-the-meter intelligence—such as appliance-level analytics from meter data—to better understand customer behavior, recruit and coach them for TOD-based load shaping.

  • The strategic role of TOU rates in flexible demand management—why utilities are investing in TOD, and how it supports a modern, resilient energy system.

  • Building the business case for TOD rates, including load-shift value.
Attendees will learn how combining TOD rates with AI-driven insights creates unprecedented opportunities to deliver customer-centric, flexible grid management, and how these approaches are already making a difference in communities today.

Recorded: July 8, 2025

SPEAKER:

Denine Rothman

Denine Rothman

Customer Experience Time-of-Day Program Manager at PNM
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