Bidgely has broadened the omnichannel reach of its artificial intelligence platform by launching a new disaggregation-enhanced Voice Assistant function for utilities to reach their customers via Smart Home speakers. Forrester Research estimates that 50 percent of U.S. homes will have at least one smart speaker by 2022, and 54 percent of consumers recently surveyed by Bidgely said they would use voice support from their utility. To help utilities capitalize on this rapidly-growing consumer trend, Bidgely’s SaaS-based Voice Assistant function enables rapid deployment and is offered at no charge for a year for qualified utilities.
